Frequently Asked Questions

Got questions? We've got answers! If you don't see your question here, email us at hello@officiallykindred.com

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What case types do you offer?

We offer two case types:

Snap Case: Slim, lightweight design for everyday protection

Tough Case: Maximum drop protection with raised edges protect screen & camera

Which case type should I choose?

Choose Snap Case if: You want slim, lightweight protection with a glossy finish.

Choose Tough Case if: You want maximum protection with a matte, scratch-resistant finish.

Both support wireless charging!

Will the design fade or peel?

Absolutely not! Our designs use:

- UV-resistant, fade-proof printing

- Scratch-resistant coating

- Durable materials built to last

Can I use wireless charging?

Yes! Both Snap and Tough cases are fully compatible with wireless charging. No need to remove your case

How long does shipping take?

UK: 2-3 business days after processing

USA: 2-5 business days after processing

Europe: 5-10 business days after processing

Australia: 3-6 business days after processing

Canada: 5-15 business days after processing

Processing takes 2-5 business days (we print each case fresh for you!)

Can I track my order?

Absolutely! Once your order ships, you'll receive a tracking number via email.

What's your return policy?

We accept returns for:

- Defective products

- Wrong item received- Damaged during shipping

- Significantly different from description

**Note:** We cannot accept returns for change of mind, as each case is custom printed just for you.

How do I return an item?

Email hello@officiallykindred.com with:

- Your order number

- Photos of the issue

- Reason for return

We'll respond within 24 hours with return instructions.

Can I exchange for a different design?

Yes! Email us and we'll help you exchange at no extra cost (only, for defective/wrong items).

Do you offer wholesale or bulk orders?

Yes! Email hello@officiallykindred.com with "WHOLESALE" in the subject line. Include:

- Your organization/business name

- Number of cases you're interested in

- Timeline

What phone models do you support?

We currently offer cases for:

- iPhone 11, 12, 13, 14, 15, 16 & 17 (all models - Pro, Pro Max, Plus, Mini)

- Samsung Galaxy S20, S21, S21, S23, S24, S25 (all models)

Don't see your model? Email us at hello@officiallykindred.com

📧 Still Have Questions?

Email: hello@officiallykindred.com││ Response time: Within 24 hours