Frequently Asked Questions
Got questions? We've got answers! If you don't see your question here, email us at hello@officiallykindred.com
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What case types do you offer?
We offer two case types:
Snap Case: Slim, lightweight design for everyday protection
Tough Case: Maximum drop protection with raised edges protect screen & camera
Which case type should I choose?
Choose Snap Case if: You want slim, lightweight protection with a glossy finish.
Choose Tough Case if: You want maximum protection with a matte, scratch-resistant finish.
Both support wireless charging!
Will the design fade or peel?
Absolutely not! Our designs use:
- UV-resistant, fade-proof printing
- Scratch-resistant coating
- Durable materials built to last
Can I use wireless charging?
Yes! Both Snap and Tough cases are fully compatible with wireless charging. No need to remove your case
How long does shipping take?
UK: 2-3 business days after processing
USA: 2-5 business days after processing
Europe: 5-10 business days after processing
Australia: 3-6 business days after processing
Canada: 5-15 business days after processing
Processing takes 2-5 business days (we print each case fresh for you!)
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email.
What's your return policy?
We accept returns for:
- Defective products
- Wrong item received- Damaged during shipping
- Significantly different from description
**Note:** We cannot accept returns for change of mind, as each case is custom printed just for you.
How do I return an item?
Email hello@officiallykindred.com with:
- Your order number
- Photos of the issue
- Reason for return
We'll respond within 24 hours with return instructions.
Can I exchange for a different design?
Yes! Email us and we'll help you exchange at no extra cost (only, for defective/wrong items).
Do you offer wholesale or bulk orders?
Yes! Email hello@officiallykindred.com with "WHOLESALE" in the subject line. Include:
- Your organization/business name
- Number of cases you're interested in
- Timeline
What phone models do you support?
We currently offer cases for:
- iPhone 11, 12, 13, 14, 15, 16 & 17 (all models - Pro, Pro Max, Plus, Mini)
- Samsung Galaxy S20, S21, S21, S23, S24, S25 (all models)
Don't see your model? Email us at hello@officiallykindred.com
📧 Still Have Questions?
Email: hello@officiallykindred.com││ Response time: Within 24 hours